The Customer Support AI chatbot increases customer satisfaction by offering immediate answers, support info, and ability to give additional support resources, which increases revenue and reduces email support costs.
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Answer questions about the product/ service
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Offer support info, links and resources as needed
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Increases customer satisfaction with immediate answers
1. User Asks a Question
The user will land on a website and look for a chat widget to engage and ask a question.
2. AI Agent Responds
The AI agent will take the user's question, search through the knowledge base, formulate a response and send to the user attaching any relevant support materials.
3. Up to Date Information (24hr scraper)
The AI agent uses a 24-hour scraper to ensure it provides the most relevant and up-to-date information during conversations.
4. AI Agent Provides Sources
When available, the AI agent provides sources for its answers, offering specific links to help users find further information.
5. User Issues Get Resolved FAST!
AI agents quickly answer questions saving businesses a ton of money by reducing the time and resources spent on customer support.